You know, whether it was the guy at Staples who with a long line of people at his register tried to make me feel like he was doing me a FAVOR by ringing me up because… you know, he’s… The Manager. (Quiet as it's kept, manager means you manage to do whatever needs to be done, padawan!)
Or the Apple Store employee who thought I was going to leave the store without her giving me an overview of the phone I’d just paid Full Price for. (And no, I don’t want a link to a video, an app, or a website. I want YOU! That’s why I came to the store instead of having the damn phone delivered to the house!
(Oooh breathe, Leighann. Breathe.)
Maybe, instead of Black Friday sales, companies should invest in some year-round customer service training. That would be a big deal.